NCFI Polyurethanes provides a level of service without equal in the industry. At the core of our Technical Service Department is a team of highly qualified and experienced technical service professionals. Whether you are an owner operator or a corporation with hundreds of employees, our Tech Service team can provide complete support for your polyurethane operation with a 5 prong approach.

Initial Training
NCFI offers on-site training for the start-up of new equipment for every proportioner we sell. Our experienced Tech Service personnel and Account Managers will walk you through, step by step, the proper support equipment (generators and compressors), the initial start-up of the equipment, the proper operation of the equipment, the proper routine maintenance of the equipment, as well as the proper application techniques for your specific application. In addition we will train you to search for and to recognize potential problems as well as corrective actions. This level of service is not available through "distributors" in the market. Proper set-up training can save thousands of dollars in down time and prevent application problems for the polyurethane applicator.

Ongoing Support
Technical Service Representatives and Account Managers are always available via phone, fax, or e-mail to walk you through any equipment or application issues that may come up on a day to day basis. Our websites also contain many of the support items designed to help you grow your polyurethanes business. You can be assured that NCFI is with you throughout every issue until the issue is addressed and corrected. We can walk you through equipment issues, advise you on application details, or process parts and supplies orders. Parts and supplies orders are usually shipped the same day from our Tech Service facilities in Mount Airy and Salt Lake City from our extensive parts inventory.

Advanced Schools
NCFI holds Advanced Equipment Training Schools at both our Mount Airy facility and our Salt Lake facility. Our Advanced Equipment Training Schools provides hands-on training in the maintenance and repair of your equipment as well as detailed training on safety and handling of the polyurethane chemical systems. NCFI issues certificates to the individuals who successfully complete the training. This is the kind of manufacturer certification many of your customers will be requesting from you in securing contracts. Upon request, NCFI can also customize training sessions for your particular needs at one of our facilities, or at yours.

Rebuild and Repair Services
For those equipment issues that require the knowledge of skilled technicians, NCFI can perform service work on your equipment. Our experienced Tech Service Representatives can combine our factory training and our field experience to service your equipment at our Tech Service facility. From rebuilding your spray gun to reconditioning your proportioner, we can make sure your equipment is ready for production with minimum down time and maximum efficiency.